Frequently Asked Questions

Sit back and relax! We will share the RTI id via E-mail/SMS. Our RTI experts will have a look at your application and if they need any information they will contact you via email or call you. Once the experts have drafted your application we send a copy to you for your approval. At this stage you can modify your application if you want otherwise you can just approve by signing your application via electronic signature or manual signature. At any stage you can then

by logging into your OnlineRTI Account.

Once we receive your payment, you will receive a notification via E-mail/SMS. You can also

your RTI application online.

Go to

page to get real time status of your RTI application.

RTI response is by the concerned govt authority. As per the act they are supposed to respond within 30 days but actual date varies. In our experience we have seen that central govt departments respond within 10-20 days. Offices in Karnataka, Tamil Nadu and Maharashtra also respond within 15 days. Overall it takes 5-45 days to get your response.

For a smooth delivery of your application, we have tied up with department of post. Once your application is dispatched, you will be informed about the tracking details via E-mail/SMS.

You can go to

page and then select "Upload" tab to upload attachments. Please add only required documents, we accept max 3 attachments per RTI.

Go to

page and then browse to your RTI application. Click on the "Approve RTI" button and proceed to approval.

Go to

page and then browse to your RTI application. Click on the "Download RTI" button.

Once we have received payment we usually take 2 days to process your application. If your application is not clear or missing some information then we get back to your via email or call you.

We will send you registered post tracking details via E-mail/SMS. You can also go to

page and then select "Status" tab. You will find the registered post details.

Please refer to our

for refund polict.

We take anywhere between 5-7 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.

We accept the following modes of payment:

• Credit Cards (Visa, Mastercard, Diners Club)

• Debit Cards (Visa, Mastercard, Maestro, RuPay)

• Netbanking (we support all major banks in India)

• PayTM Wallet

No, you are not required to register at OnlineRTI.com. You can apply RTI without registration using "Continue as Guest" option. However we suggest you to create an account with us. It easier to track RTI if you create an account.

There are no registration charges applicable for creating an account with us. It is absolutely free of cost.

If you have trouble logging in, please follow these instructions:

• Check your login details. Your login username is the e-mail address you used for registration.

• Please make sure that your web browser accepts cookies.

• If you have forgotten your password, reset your password using the "Forgot your Password" link on the "Sign in" page.

• If you are still unable to access your account, please contact Customer Care helpdesk and indicate the problem. We will assign you with a new password, and you can change it once you log in.

Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to offer you the service and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our

Do not panic. Please follow the steps mentioned below to reset your password:

• Click on 'Login/Signup' on the top right side of the onlinerti.com homepage.

• Click on the Login button and you will find "Forgot Password" link displayed on the page.

• Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

Don't worry. Please complete the RTI application process, if RTI is not applicable then we will refund your money.

If your RTI is not listed then select "Other query" and proceed with your application in simple english. Our team will get back to you if we have any questions.

As per section 8(1) any information which cannot be denied to member of parliament, cannot be denied to any citizen. We can apply RTI to get any recorded information which is with any govt department unless it falls under section mentioned section 8(1)(j)

RTI is not applicable to private bodies. However if the information that you are looking for is available with any govt body then you can ask that.

Our head office is in Bangalore but we accept and handle RTIs for any govt in India.

RTI response gets delivered to the address that you provide along with your RTI application.

We send alerts and notifications at the number provided with your RTI application. We do not share your number with anyone else.

OnlineRTI.com is a product of GetupForChange Trust. This is an NGO and our vision is "To promote transparency and good governance by making RTI simple, accessible and effective"

At OnlineRTI we ensure where to send your RTI application, we include required RTI format as per corresponding govt's RTI rules, we draft the RTI as per RTI best practices to extract expected response. We simplify RTI for you hence our charges are more than govt fees.